Frequently Asked Questions

It is highly recommended that you read the full Terms and Conditions before claiming.

How long does this promotion run?

The offer commences on 01 October 2023 and closes for purchases at 11:59pm (AEDT) 30 November 2023. Claims open 01 October 2023 and close at 11:59pm (AEDT) 31 December 2023 (for online/email claims) or last mail the same day (for mail claims).

What do I need to do to claim?

To be eligible to submit a claim, Claimants must purchase a new and eligible Vintec Product (full list of eligible products is at the bottom of this document and in the full Terms & Conditions), from any participating retailer (either in-store or online) in Australia. Purchases must be made within the Purchase Period while stocks of Eligible Products last. Refurbished, second-hand Eligible Products or purchases made from non-approved retailers (either in-store or online) are excluded from this offer.

How do I claim?

Claimants must have fully paid for the Eligible Product before they are eligible to submit a claim. To claim, Claimants must then undertake the following steps:

Visit then follow the prompts to commence your claim.

Complete, in full, the official online claim form including uploading a legible electronic copy of their purchase receipt showing the date of purchase, the eligible Vintec model purchased and a nil or zero balance and then submit the online claim form during the Claim Period.

If during the claim process the Claimant chooses to email their purchase receipt after submitting their online claim, they will be given a Claim ID online. Claimants must then, during the Claim Period, scan a copy or take a photo with a mobile phone of their purchase receipt (with their Claim ID written on it) and email it to

Is there an age limit on who can enter into this promotion?

This promotion is open to Australian residents aged 18 and over only.

Where can I purchase the eligible Vintec appliances?

Participating Retailers include;

  • Betta Home Living
  • Bing Lee
  • Signature Appliances
  • Designer Appliances
  • E & S Trading
  • Fridge & Washer City
  • Hart & Co
  • Spartan Appliances
  • JB Hi-Fi
  • Retravision

Is this offer valid for an eligible Vintec appliance that I bought on the internet? (e.g., eBay)

Eligible Vintec Appliances must be purchased new from authorised outlets. Refurbished, second-hand Eligible Products or purchases made from non-approved retailers (either in-store or online) are excluded from this offer. To remove doubt, eBay, Amazon, Kogan, Facebook Marketplace and Gumtree are NOT eligible participating retailers.

Do I have to supply the original receipt?

No, we require that you send us a copy of your original receipt and retain the original for warranty purposes. The receipt is necessary for us to validate your purchase. Failure to produce the proof of purchase for your entry will result in invalidation of your claim. Copied purchase receipt(s) must clearly specify the store of purchase and that the purchase was made during the promotional period but prior to entry. Unreadable, badly damaged, out of focus or tampered receipts may need further investigation to validate the claim.

Who do I contact if I have any problems claiming?

First, double check that you have entered all details and all fields correctly. If you are still experiencing problems, contact 1800 285 285 to speak to one of our friendly customer service staff.

Can I claim more than once?

Yes, but only if you have purchased more than one eligible Vintec product as per the full Terms and Conditions.

Can I enter the promotion with the same receipt number?

Yes, but only if you have purchased more than one eligible Vintec product. Please read the full terms and Conditions for further details on multiple claims on the same receipt. Note, one household / person can only claim 3 times.

What is the Bonus Product?

The bonus product is premium wine from Langtons. Specific wines included in this bonus offer are as follows:
MAVERICK Ahrens' Creek Single Vineyard Shiraz, Barossa Valley (Red) 2020
TENUTA BUON TEMPO, Brunello di Montalcino DOCG 2016 (Red) 2016
OAKRIDGE 864 Funder & Diamond Vineyard Drive Block Chardonnay, Yarra Valley (White) 2022

How long will it take to receive the Langtons Wines?

Please allow up to 8 weeks from when we would typically receive your printed claim form and receipt.

What happens once I′ve entered my claim?

We aim to validate your claim and order Bonus Product from Langtons as quickly as possible, however please allow up to 8 weeks from the date we received your claim, to allow for processing, validation and delivery. Once you complete and submit the claim we will email you a ‘Claim ID’. You can use this ‘Claim ID’ to track the progress of your claim. Just visit this website, go to the ′Check Claim′ section of this website & enter your code. You will find out where in the claim-process cycle your claim is.

What model numbers do I have to purchase to enter the promotion?

The following Vintec Products are eligible for the promotion:

Vintec Model NumberVintec ProductLangtons Wine Value
VBS050SBBXSingle Zone Beverage Centre$415 (3 bottles)
VWS050SBBXSingle Zone Wine Cabinet$415 (3 bottles)
VWS050SSBXSingle Zone Wine Cellar$415 (3 bottles)
VWD050SBB-XDual Zone Wine Cabinet$415(3 bottles)
V190SG2EBKMulti Zone Wine Cabinet$830 (6 bottles)
VWM148SBARMulti Zone Wine Cabinet$830 (6 bottles)
V190SG2EBKLHMulti Zone Wine Cabinet$830 (6 bottles)
VWM198PBARMulti Zone Wine Cabinet$1,245 (9 bottles)
VWM198SBARMulti Zone Wine Cabinet$1,245 (9 bottles)

Any other questions?

Please email or call 1800 285 285.